By ordering any of our products, you agree to be bound by these terms & conditions. By placing an order on our website you warrant that you are at least 18 years old or have your parents’ or legal guardians’ permission to buy from us. Michelberger Import Export GmbH will handle and be responsible for all personal information you provide. Events outside Michelberger Import Export GmbH’s control shall be considered force majeure. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. Card information is transmitted over secure SSL encryption and is not stored. Please note that local charges may occur. Michelberger Import Export GmbH reserves the right to amend any information without prior notice.
TERMS & CONDITIONS
This page contains the terms & conditions. Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions. By placing an order at Michelberger Import Export GmbH, you warrant that you are at least 18 years old (or have your parents’/legal guardians’ permission to buy from us) and accept these terms & conditions which shall apply to all orders placed or to be placed at Michelberger Import Export GmbH for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.
PERSONAL INFORMATION
All personal information you provide us with or that we obtain will be handled by Michelberger Import Export GmbH as responsible for the personal information. The personal information you provide will be used for: enabling delivery to you, a credit assessment, providing you with offers and information. The information you provide is only available to Michelberger Import Export GmbH and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request Michelberger Import Export GmbH to delete or correct the information held about you. By accepting the Michelberger Import Export GmbH Conditions, you agree to the above.
FORCE MAJEURE
Events outside Michelberger Import Export GmbH’s control, shall be considered force majeure, meaning that Michelberger Import Export GmbH be released from it’s obligations to fulfill contractual agreements. Example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, bans, etc.
PAYMENT
All products remain Michelberger Import Export GmbH’s property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognised before confirming the purchase. If you are under 18 years old you must have parents’ permission to buy from Michelberger Import Export GmbH. All transfers conducted through Michelberger Import Export GmbH are handled and transacted through third party dedicated gateways for your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway chosen for the transaction, as they are responsible for the transactions made.
LOCAL TAXES
Please note that local charges (e.g. Goods & Services Tax) may occur, depending on your region and local taxes and customs duties. These charges are at the customers own expense.
COOKIES
Our website uses cookies. A cookie is a small text file stored on your computer that contains information that helps the website to identify and track the visitor. Cookies do no harm to your computer, consist only of text, can not contain viruses and occupies virtually no space on your hard drive. There are two types of cookies: “Session Cookies” and cookies that are saved permanently on your computer. The first type of cookie commonly used is “Session Cookies”. During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. A “Session Cookie” is never stored permanently on your computer and disappears when you close your browser. To use our website without troubles you need to have cookies enabled. The second type of cookie saves a file permanently on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services and support. The text files can be deleted. We use this type of cookie to keep track of your shopping cart and to keep statistics of our visitors. The information stored on your computer is only a unique number, without any connection to personal information.
ADDITIONAL INFORMATION
Michelberger Import Export GmbH reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, Michelberger Import Export GmbH has the right to cancel the order and refund any amount paid in the best way. Michelberger Import Export GmbH shall also notify the customer of equivalent replacement products if available. All enquiries: contact@michelbergerimportexport.com
SHIPPING TIMES
All our items are hand picked at Michelberger Import Export GmbH, we work as fast as we can to get your coconut water out to you. Local shipping via German post to most European destinations is 3 to 5 business days (not including holidays or weekends). Please note that shipping to rural and remote locations will vary and may take longer. Please allow extra time during peak seasons to avoid disappointment. We will provide you with tracking information and make every effort to make sure your package reaches you but please note that Michelberger Import Export GmbH IS NOT HELD RESPONSIBLE FOR LOST OR STOLEN ITEMS.
EXCHANGE/RETURN POLICY
You are entitled to an exchange or return within 14 days of your purchase. Please email us at contact@michelbergerimportexport.com to arrange this. Please note that the product must be returned unused, in its original packaging. Please make sure your intentions and return address are clear. Please allow up to 10 business days for your exchange/return to be processed and returned to you. Send to: Michelberger Import Export GmbH, Warschauer Str. 39/40, 10243 Berlin, Germany.